Support
Frequently asked questions
What do I need to get started?
Sign in with Apple, connect your Tesla account and add the app's virtual key to your car. The app walks you through each step. Once the virtual key is added, vehicle data starts arriving within a few minutes.
Why isn't data coming in?
Make sure the car is connected to the internet and the virtual key is still on the car (Locks menu on the car's screen). In the app, "Restart telemetry" under Settings → Vehicle and telemetry fixes most cases.
Why can't I send commands while the car is asleep?
Waking a sleeping car remotely drains its battery, so Tescar doesn't wake the car. When you open the Tesla app the car wakes up, and the buttons in Tescar become active within a few seconds.
How do I cancel my subscription?
iPhone Settings → Apple Account → Subscriptions → Tescar. Cancellation takes effect at the end of the current period.
How do I delete my account?
In the app, Settings → Delete my account. If your subscription has ended, use ⋯ → Delete my account on the subscription screen. All your data is deleted and your car stops sending data to Tescar. Deleting your account does not cancel your subscription.
How do I remove the virtual key from my car?
You can delete the Tescar key from the Locks menu on the car's screen.